Frequently Asked Questions

Discover answers to some of the most frequently asked questions about Tesha Jewels, our diamonds, orders, delivery and aftercare.

If you cannot find the answer you are looking for, our Client Services team will be delighted to assist.

DIAMONDS & JEWELLERY

Do you offer Natural and Laboratory-Grown Diamonds?

Yes. Tesha Jewels offers selected jewellery with both Natural Diamonds and Laboratory-Grown CVD Diamonds. The diamond origin will be clearly identified so you can make an informed choice.

What diamond colour and clarity does Tesha Jewels offer?

Our available diamond quality range is Colour: D–I, Clarity: VS1–SI2.

What does 3EX mean?

Where applicable, selected diamonds may be available with Triple Excellent (3EX) grading characteristics. The exact specifications of the selected diamond will be shown or confirmed before purchase.

Which precious metals are available?

Depending on the design, selected Tesha Jewels jewellery may be available in different precious-metal options including Gold and Platinum. Available metal choices will be shown on the relevant product page.

CERTIFICATION

Does my jewellery include a Tesha Jewels certificate?

Yes. Every qualifying Gold or Platinum Tesha Jewels product includes a complimentary Tesha Jewels authenticity/product certificate.

Are GIA, IGI or HRD reports included for free?

No. Any independent laboratory grading report or certification outside Tesha Jewels — including GIA, IGI, HRD Antwerp or another available independent laboratory — is chargeable. Availability, cost and turnaround time may vary according to the diamond and laboratory selected.

ORDERS & DELIVERY

Is UK delivery complimentary?

Yes. Delivery with every jewellery purchase within the United Kingdom is complimentary.

Do you deliver to Europe?

Yes, to selected enabled European destinations. Delivery outside the United Kingdom is chargeable, and the applicable delivery cost will be shown during checkout.

Will Tesha Jewels deliver worldwide?

Our website is being prepared for worldwide service. Additional countries and regions will be introduced progressively, with available destinations shown through the website's country/region selector.

How long will my jewellery take?

Standard made-to-order jewellery has an estimated timeframe of 15–20 days. Bespoke and custom jewellery has an estimated timeframe of 2–4 weeks. Timeframes may vary according to the individual order.

RETURNS & PERSONALISATION

Can I return my jewellery?

Eligible standard online purchases are subject to our 14-day cancellation/returns policy, beginning from receipt of the jewellery, subject to our Returns & Refunds Policy and applicable consumer law.

Can engraved jewellery be returned?

Jewellery personalised or engraved specifically for you will generally not qualify for the standard change-of-mind return where the applicable personalised-goods exemption applies. This does not affect your statutory rights where jewellery is faulty, damaged, misdescribed or otherwise non-conforming.

Is engraving chargeable?

No. Complimentary engraving is available on selected suitable Tesha Jewels jewellery.

WARRANTY & AFTERCARE

Does Tesha Jewels provide a warranty?

Yes. Qualifying Tesha Jewels jewellery is supported by our 5-Year Tesha Jewels Warranty, subject to its terms and provided in addition to your statutory consumer rights.

Do you provide professional jewellery cleaning?

Yes. During the first 3 years from purchase, eligible jewellery may receive up to 6 Complimentary Professional Care Services — approximately one every six months. Eligible care includes Professional Cleaning, Inspection and Polishing, where appropriate.

Do I pay postage when sending jewellery for routine cleaning?

Yes. The eligible professional-care service itself is complimentary, but if you send your jewellery to Tesha Jewels for routine cleaning/aftercare, secure postage, delivery and applicable insurance costs to and from Tesha Jewels are the customer's responsibility. This is separate from valid faulty-goods remedies under applicable consumer law.

BESPOKE & APPOINTMENTS

Do you create bespoke jewellery?

Yes. Tesha Jewels offers bespoke and custom jewellery for clients looking to create something individually designed. Estimated timeframe: 2–4 weeks.

Can I book a private appointment?

Private consultations will be introduced after our initial website launch. When available, they will operate By Appointment Only and will be available for clients considering jewellery purchases above £500.

PACKAGING & GIFTING

Does my jewellery come in luxury packaging?

Yes. Every jewellery order is presented in our signature Tesha Jewels luxury packaging.

Can I send jewellery as a gift?

Yes. Customers may select available gifting options and add a personal gift message to accompany their jewellery.

STILL NEED HELP?

Our Client Services team will be delighted to assist with any questions about jewellery, diamonds, orders, delivery or aftercare.