Returns & Refunds

At Tesha Jewels, every piece is prepared with care and attention before it reaches you. We want you to feel confident when choosing your jewellery online.

14-Day Returns

For eligible standard online purchases, you may notify us that you wish to cancel your order within 14 days of receiving your jewellery.

Once a return has been requested, our Client Services team will provide the appropriate return instructions.

Returned jewellery must be handled with reasonable care and should be returned unworn and in its original condition, together with any accompanying items,free gifts and documentation, where applicable.

Engraved & Personalised Jewellery

Jewellery that has been engraved or otherwise personalised specifically for you will generally not be eligible for the standard 14-day change-of-mind return, where the personalised-goods exemption under applicable UK consumer law applies.

Complimentary engraving should therefore be checked and approved carefully before your order is confirmed.

This does not affect your statutory rights if the jewellery is faulty, damaged, misdescribed or otherwise does not conform to your order.

Bespoke & Custom Jewellery

Jewellery created specifically to your individual specifications may also be excluded from the standard change-of-mind return right where applicable under UK law.

Your statutory rights relating to faulty or non-conforming goods remain unaffected.

Faulty, Damaged or Incorrect Jewellery

If your jewellery arrives damaged, is faulty, is not as described, or you receive an incorrect item, please contact Tesha Jewels Client Services as soon as possible.

Where the item qualifies for a remedy under applicable UK consumer law, we will arrange the appropriate solution.

Your statutory consumer rights are separate from both our standard returns policy and our 5-Year Tesha Jewels Warranty.

Return Condition

For change-of-mind returns, jewellery should be returned with reasonable care.

Please include, where applicable:

• The jewellery
• Tesha Jewels presentation packaging
• Tesha Jewels certificate
• Any accompanying documents or accessories supplied with the order

Any independent diamond grading report or certificate supplied with the jewellery should also be returned where applicable.

Return Shipping

Please contact Client Services before sending jewellery back to us so we can provide the correct return instructions.

For ordinary change-of-mind returns, applicable return-delivery costs and requirements will be communicated as part of the return process.

Where goods are faulty or otherwise qualify for a statutory remedy, return costs will be handled in accordance with applicable UK consumer law.

Refunds

Once an eligible return has been received and assessed, an approved refund will be issued using the appropriate original payment method, subject to applicable consumer law and payment-processing times.

Your bank or payment provider may require additional time for the refunded amount to appear in your account.

Need Assistance?

If you would like to arrange a return or discuss an issue with your jewellery, please contact our Client Services team and provide your order number.