Privacy Policy

At Tesha Jewels, your privacy matters to us.

This Privacy Policy explains how Tesha Jewels Ltd collects, uses, stores and protects your personal information when you visit our website, create an account, purchase jewellery, contact us or otherwise interact with our services.

1. WHO WE ARE

Tesha Jewels Ltd is responsible for the personal information covered by this Privacy Policy.

Tesha Jewels Ltd

Company Number: [COMPANY NUMBER]

Registered Office: [REGISTERED OFFICE ADDRESS]

Email: [PRIVACY / CUSTOMER SERVICE EMAIL]

Website: teshajewels.co.uk

2. INFORMATION WE MAY COLLECT

Depending on how you interact with Tesha Jewels, we may collect information including:

Identity Information

Name and other information required to identify or communicate with you.

Contact Information

Email address, telephone number, billing address and delivery address.

Order Information

Products purchased, order history, jewellery specifications, engraving instructions, bespoke requirements, returns and aftercare information.

Account Information

Login and account-related information where customer accounts are available.

Payment & Transaction Information

Information relating to your transaction and payment status.

Payments are processed through our payment service providers. Tesha Jewels does not necessarily receive or store your complete payment-card details.

Communications

Emails, messages, enquiries, customer-service communications and feedback you send to us.

Technical Information

Depending on the technologies enabled on our website, this may include IP address, browser/device information and website activity.

Marketing Preferences

Your choices regarding newsletters, offers and other marketing communications.

3. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Process and fulfil orders
• Take and administer payments
• Deliver jewellery
• Provide order updates
• Manage customer accounts
• Process returns and refunds
• Provide warranty and aftercare services
• Provide bespoke jewellery services
• Manage engraving and personalisation
• Respond to enquiries
• Prevent and investigate fraud or misuse
• Maintain website and transaction security
• Meet accounting, tax and other legal obligations
• Improve our services and customer experience
• Send marketing where legally permitted
• Establish, exercise or defend legal claims where necessary

4. OUR LAWFUL BASES

We only process personal information where we have an appropriate lawful basis.

Depending on the activity, this may include:

Contract

Where processing is necessary to enter into or perform our contract with you, such as processing an order or arranging delivery.

Legal Obligation

Where we need to process information to comply with applicable legal requirements.

Legitimate Interests

Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

This may include appropriate fraud prevention, security, customer service and business administration activities.

Consent

Where we rely on your consent, including certain marketing or cookie activities where consent is legally required.

Where processing relies on consent, you may withdraw that consent as permitted by law.

5. PAYMENTS

Payments through the Tesha Jewels website are processed using our enabled payment service providers, including Stripe where applicable.

The payment methods available to you may vary according to your country, currency, device and the services enabled at checkout.

Payment providers process personal information according to their own privacy terms and legal obligations.

6. DELIVERY PARTNERS

To fulfil your order, we may share necessary information with appropriate:

• Courier companies
• Postal operators
• Logistics providers
• Fulfilment or delivery partners

We only provide information reasonably required to perform the relevant service.

7. SERVICE PROVIDERS

We may use trusted service providers to support functions such as:

• Website hosting
• Payment processing
• Order management
• Email services
• Customer support
• Analytics
• Fraud prevention
• IT and security
• Professional advisers

These providers may process personal information where necessary to provide their services to us and subject to appropriate legal arrangements.

8. INTERNATIONAL DATA TRANSFERS

Some service providers may process personal information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we will use an appropriate lawful transfer mechanism or other applicable protection.

9. MARKETING COMMUNICATIONS

Where legally permitted, we may send information about:

• New collections
• Tesha Jewels launches
• Jewellery inspiration
• Diamond education
• Bespoke services
• Events
• Offers and privileges
• Tesha Journal content

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Stopping marketing communications does not prevent us from sending necessary service messages relating to your orders or account.

10. COOKIES

Our website may use cookies and similar technologies.

Some technologies are necessary for website operation, security, checkout and other requested functionality.

Other technologies, such as certain analytics or advertising technologies, will be handled according to applicable consent requirements.

Please see our Cookie Policy for further information.

11. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, warranty, dispute-resolution and fraud-prevention requirements.

Different categories of information may therefore have different retention periods.

When information is no longer required, it will be deleted, anonymised or otherwise handled appropriately.

12. HOW WE PROTECT YOUR INFORMATION

We use appropriate organisational and technical measures designed to protect personal information against:

• Unauthorised access
• Unlawful processing
• Accidental loss
• Destruction
• Alteration
• Disclosure

No internet-based system can guarantee absolute security, but we take appropriate steps to protect the information entrusted to us.

13. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

Access

Request information about and copies of personal information we hold about you.

Rectification

Ask us to correct inaccurate or incomplete personal information.

Erasure

Ask us to delete personal information in circumstances where the law provides this right.

Restriction

Ask us to restrict certain processing in applicable circumstances.

Object

Object to certain processing, including direct marketing.

Data Portability

Receive certain personal information in a portable format where the legal requirements apply.

Withdraw Consent

Where we rely on consent, withdraw it at any time.

These rights are subject to the conditions and exemptions provided by applicable law.

14. YOUR RIGHT TO OBJECT TO DIRECT MARKETING

You have the right to object to the use of your personal information for direct marketing.

You can unsubscribe using the link provided in our marketing communications or contact us directly.

We will respect valid marketing opt-outs.

15. CHILDREN

Tesha Jewels is not intended to knowingly collect personal information directly from children for independent online purchases where they are not legally able to enter the relevant transaction.

If we become aware that personal information has been collected inappropriately, we will take appropriate action.

16. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

Tesha Jewels is not responsible for the privacy practices of independent third parties.

We recommend reviewing their privacy information before providing personal information.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our services, technology or legal obligations.

The latest version will be published on this page with an updated date.

18. CONTACT US ABOUT YOUR PRIVACY

For questions about this Privacy Policy or how we handle your personal information, contact:

Tesha Jewels Ltd

Email: [PRIVACY / CUSTOMER SERVICE EMAIL]

Registered Office: [REGISTERED OFFICE ADDRESS]

19. COMPLAINTS

If you have concerns about how we use your personal information, please contact us first so we have the opportunity to address them.

You may also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).